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- Note: If your new smartphone came with a Verizon Wireless SIM card already inserted (typical for most phones purchased from Verizon), go to Step 3: Set up and activate your new or certified pre-owned smartphone. If you're using a Verizon 4G LTE SIM card that came in your shipment.
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How do I activate a device?
When you order a new device, it will be ready to activate when you power it on. Follow the steps on your device screen to complete activation.
Prepaid phones: Learn how to activate your prepaid phone in our Prepaid Plans and Service FAQs.
If you're unable to activate your phone after turning it on, or if you bring your own device, you can activate it online in My Verizon.
Learn how to activate or swap devices in My Verizon:- Activate the device on a new line. Learn how.
- Activate the device on an existing line. Learn how.
- Swap numbers between two phones. Learn how.
- For instructions specific to your device, enter 'activate [device name]' (e.g., 'activate G3') in the Search field on our website. Some of the first search results should be activation guides for the device title you entered.
- If you'd like to get a new device, refer to our Add a New Device FAQs.
- If you have problems activating a device, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.
My device is lost or broken. How do I receive the authorization code to activate a new device on my existing line?
If there are other phones on your account, you can choose to have the text message code sent to one of them. If there aren't, call Customer Service at (800) 922-0204.
Can I activate a device that was previously used with a different wireless carrier?
It depends on the device you have. You can check your device eligibility by following the instructions on our Bring Your Own Device page.
Can I get device protection if I bring my own device?
Virtually all devices compatible with the Verizon network are also eligible for device protection. This includes devices sold by Verizon, devices used with other carriers' networks, and devices purchased direct from the manufacturer. Check device compatibility.
You can enroll in device protection if your device is:- Not lost or stolen
- Fully functioning, without damage (including cracked screens) and free of defects
- Activated on a new line of service
If your device meets all of the above requirements, you can enroll in a device protection option within 30 days of activating your device on a new line, or during an open enrollment period. (Open enrollments aren't guaranteed.)
Note: At this time, device protection isn't available if you bring your own device to an existing line.Can I bring a phone number from another wireless carrier to Verizon?
Yes, you can transfer (or port) a phone number from another wireless carrier or landline service to use on a Verizon standard account or prepaid account.
Refer to our Port Your Number to Verizon FAQs for more information and steps on transferring your phone number from another carrier.Can I use a phone that was previously used on a standard plan on prepaid service and vice versa?
Many devices (including some models of iPhone速) are eligible to transfer between standard accounts and prepaid accounts.
To see what standard and prepaid plans your phone is eligible for, go to the Bring Your Own Device page. Click I'm With Verizon and follow the instructions.If your phone isn't compatible with the plan you wanted, you'll need to purchase a new phone.
How long after I activate a device or switch devices will I be able to use it?
Typically, you'll be able to use the device within a few minutes. However, in some cases, it may take up to 24 hours.
My SIM card isn't compatible. What do I do?
New SIM cards are free.
Learn more about 4G LTE SIM cards and options for ordering a SIM card online or getting one at a Verizon Wireless store or Authorized Retailer.Why might I need a new SIM card?
Your SIM card could be missing or damaged. Or, you could be switching from a 3G to 4G device and don't have the SIM card for the 4G device. Another possibility is that you have a SIM card that's not NFC capable. If that's the case, you'll need a new SIM card that has that ability.
Learn more about 4G LTE SIM cards and options for ordering a SIM card online or getting one at a Verizon Wireless store or Authorized Retailer.